How long does it take to make my figurine?

Each figurine is handcrafted to order and takes approximately 12-15 business days to complete. After production, shipping takes 3-5 business days within the US.

What kind of photo should I upload?

For best results, upload a clear, well-lit photo with the subject facing forward. Natural lighting works best. The photo should be at least 1 MB in size.

Can I have multiple people in one figurine?

Yes! Our Couple, Family, Friends, and Mixed Style figurines can include multiple people. Provide a clear photo for each person.

What if I don't like the result?

We offer a 100% satisfaction guarantee. If you're not completely happy with your figurine, we'll remake it for free or provide a full refund.

Do you ship internationally?

Yes, we ship to over 40 countries worldwide. International shipping takes 7-15 business days and costs are calculated at checkout.

Returns & Warranty Policy

Returns & Warranty

We want you to love your custom figurine. If you're not completely satisfied, we'll make it right.

Our Promise

100% Satisfaction Guarantee - Free remake or full refund
Free Revisions - Unlimited changes before production
Quality Assurance - Every figurine inspected before shipping

Return Policy

If you're not satisfied with your figurine, contact us within 30 days of delivery. We'll offer a free remake or full refund.

Warranty

Our figurines are made from premium eco-friendly resin and are built to last. We guarantee against manufacturing defects.

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Returns & Warranty Policy

Returns & Warranty

Our Promise

Return Policy

Warranty

Country/region